Operations Manager
Sorsogon
I specialize in operations management, team management and CRM management. With a meticulous approach to organizing tasks, building efficient workflows, team coordination, and overseeing day-to-day business functions. Whether it's managing your CRM system, tracking project timelines, or identifying bottlenecks before they become problems, I make sure things get done right and on time.
Beyond Metrics Consulting, freelance
Feb 2023 to Present
Experienced Operations and Project Manager with a strong background in end-to-end project execution, remote team management, and process improvement. Managed day-to-day operations, oversaw task delegation, and served as the primary point of contact between leadership and cross-functional teams. Developed SOPs and process documentation that reduced errors and supported consistent business operations as the organization scaled. A notable achievement includes spearheading the implementation of the company's task management and CRM systems from scratch, integrating tools such as ClickUp, Lark and GoHighLevel to centralize workflows, improve team accountability, and streamline client database management, significantly increasing operational efficiency.
Freelance, freelance
Aug 2021 to Feb 2023
Developed and executed platform-specific strategies focused on audience growth, engagement, and conversion. Handled full channel management including content scheduling, community engagement, and performance tracking. Used data insights to continuously refine campaigns and maintained consistent brand presence through visual content creation.
Freelance, freelance
Nov 2017 to May 2020
Conducted product research, evaluated market demand, optimized product listings for search visibility, and managed supplier communications. Maintained CRM database and monitored competitor pricing to support informed business decisions.
Banco de Oro, full_time
Sep 2005 to Feb 2017
Supervised the pre-screening and admin team, ensuring accuracy and compliance with process guidelines. Improved encoding and data control procedures to increase efficiency, validated billing and payment requests, and coordinated with multiple business units for timely application status updates. Actively contributed to system testing for credit card and personal loan applications, demonstrating a consistent commitment to process integrity and operational excellence.