Customer Service Collections Specialist | Virtual Assistant
Metro Manila, Quezon City, Philippines
I am a dedicated Customer Service and Collections Specialist with over 6 years of experience in outbound calls, skip tracing, travel account support, and customer care. I have worked with reputable companies such as Tech Mahindra, Sykes Asia Inc., Teleperformance Philippines, and Ready Capital, handling customer inquiries, booking services, debt collection, and outbound sales support. My expertise includes outbound calling, payment negotiation, skip tracing, email support, travel bookings (flights, hotels, cars), and warm lead follow-ups for government programs like the Employee Retention Credit (ERC). I am confident in communicating with clients, resolving concerns professionally, and maintaining a positive customer experience even in challenging situations. As a Virtual Assistant, I bring strong multitasking skills, reliability, and the ability to work independently. With my background in Entrepreneurship, I understand business operations and the importance of productivity, organization, and client satisfaction. I am available 24/7, highly trustworthy, detail-oriented, and committed to helping businesses grow through efficient support and excellent customer service. Let’s work together to achieve your business goals.
GardenObgyn, full_time
Dec 2023 to Dec 2025