Administrative Assistant | Organized, Tech-Savvy & Reliable Support
Benguet
With over 10 years of experience in customer service, technical support, and team leadership, I’ve spent most of my career helping people, solving problems, and keeping things running smoothly. I’m organized, detail-oriented, and someone who genuinely enjoys getting things done. I’m comfortable learning new tools, figuring things out, and handling the little details that can easily get overlooked. Whether you need help managing your inbox, keeping your calendar organized, coordinating tasks, or simply having someone reliable to help keep things moving, I’m happy to jump in and help.
Innovative Logistics Group, part_time
Jan 2026 to Aug 2026
*Reviewed driver logs, HOS records, vehicle maintenance records, and compliance alerts daily to make sure requirements were being met. *Worked directly with clients and drivers to address compliance issues, explain violations, and follow up on corrective actions. *Tracked and escalated compliance concerns and prepared regular reports to support safe and efficient operations.
FormAssembly, contract
Feb 2019 to Nov 2024
*Delivered chat and email support for forms integrated with platforms like Salesforce and Stripe *Resolved customer issues efficiently and contributed product feedback for continuous improvement
US Auto Parts Network, full_time
Jul 2013 to Sep 2018
*Managed a team of email support agents for eBay/Amazon channels *Tracked team performance, provided coaching, and prepared regular reports *Served as point-of-contact during escalations and in the absence of a team leader