10+ Yrs BPO | Sales Operations | B2B Growth | Lead Generation
Metro Manila, San Juan, Philippines
With over a decade of experience across public service, BPO sales, and remote legal assistance, which has allowed me to build a strong foundation in consultative selling, client engagement, coaching, and administrative support. I take pride in being adaptable and reliable, with the ability to communicate clearly and deliver consistent results. I enjoy working in dynamic environments and view challenges as opportunities to grow and add value.
Work Pond, full_time
Nov 2025 to Present
As a B2B Sales Development Executive, I play a key role in supporting a global supply chain solutions company that helps businesses optimize sourcing, reduce costs, and accelerate time-to-market. In this position, I manage the full sales development cycle, from researching and identifying mid-market companies to pinpointing the right decision-makers. I run targeted, personalized outreach campaigns across multiple channels, communicate company's value proposition clearly and professionally, and qualify potential leads to ensure strong alignment with our services. My work directly supports the sales pipeline by generating high-quality discovery calls for the leadership team. This role requires disciplined execution, strategic thinking, strong business acumen, and the ability to communicate confidently with executives. I actively use modern sales tools, CRMs, and engagement platforms to streamline workflows, track performance, and continuously refine outreach strategies. Through consistency, resilience, and a proactive mindset, I contribute to building long-term relationships and driving continued growth.
LawnStarter, part_time
Feb 2025 to May 2025
Provided customer support for a Lawn Care Service (Seasonal Account) by handling mostly inbound inquiries from clients generated through online channels. Developed and executed targeted outbound campaigns, proactively reaching out to prospects who expressed interest by submitting forms on the website. Effectively qualified leads to identify sales-ready opportunities. Maintained accurate and organized records within the CRM to support a data-driven sales process. Continuously monitored performance metrics and optimized communication efforts to enhance efficiency and maximize results.
Arte Stays, full_time
Feb 2025 to Present
Responsible for overseeing the daily operations of the business across multiple departments, including accounting, bookkeeping, hospitality, maintenance, and housekeeping. Ensures that internal processes operate efficiently, departments communicate effectively, and business objectives are consistently achieved. Collaborates with senior leadership to implement operational strategies, improve workflows, and maintain high standards of service while supporting the company's continued growth. Manages the company's financial administration, including bookkeeping, accounts payable and receivable, invoice processing, expense management, bank reconciliations, financial reporting, and the maintenance of accurate financial records. Ensures all financial transactions are properly documented, assists with budgeting and cash flow monitoring, and works closely with accountants to support month end and year end reporting requirements. Oversees hospitality operations by coordinating property readiness, guest support processes, housekeeping activities, and maintenance operations to ensure every property meets company quality standards before guest arrivals. Manages operational schedules, monitors task completion, oversees maintenance requests, and ensures operational issues are resolved efficiently through effective cross departmental communication. Develops and implements standard operating procedures, conducts quality assurance reviews, analyzes operational performance, and identifies opportunities to improve efficiency, enhance service delivery, and reduce operational costs. Provides leadership and oversight to internal teams by delivering guidance, performance monitoring, and constructive feedback to promote accountability and continuous improvement. Works collaboratively across departments to resolve operational challenges, optimize resource allocation, maintain compliance with company policies, and support strategic decision making through accurate reporting.
Cloudstaff, full_time
Sep 2021 to Sep 2025
Lead generation for clients inquired via online platform, trained in Sales Cold Calling and to schedule prospects for a legal consultation. Conduct intake interviews, filling employment law cases and drafting legal documents such as employment litigations and workers compensation based in Los Angeles, California. It also involves administrative tasks, organizing meetings and managing calendars, handling communication such as phone calls and emails, maintaining records, reports, data entry and providing customer service at the same time. Assigned to be part of the training team for New Hires to onboard new members for Sales Cold Calling and Lead Generation Tasks.
Convergys, full_time
Sep 2017 to Sep 2021
Supported the Intuit QuickBooks campaign with a focus on B2B consultative sales. Initially started as a Technical Support Representative and was promoted within two months to Sales Subject Matter Expert, where I led new hire sales training for 18 months. Later served as Sales Master Coach for two years, responsible for creating sales scripts, developing strategies, planning commission structures, and tracking performance metrics. Utilized Salesforce to drive lead generation and pipeline growth. Played a key role in building and mentoring the Sales Pilot Team, helping to shape sales culture and best practices. Regularly attended client meetings to deliver performance reviews and provide updates on weekly and end-of-month sales progress.
Alorica, full_time
Sep 2015 to Sep 2017
Worked on the SPRINT telecommunications campaign with a strong focus on strategic sales. Initially handled consumer-to-business (C2B) sales for one year, consistently meeting targets and driving customer engagement. Promoted to Elite Sales Specialist and transitioned into business-to-business (B2B) sales, where I was trained to manage high-value accounts and close major deals with large companies. Developed expertise in identifying client needs, presenting tailored solutions, and driving long-term customer value.
Municipal Government of Obando, Bulacan, full_time
Sep 23 to Sep 2015
Served as Administrative Assistant I, directly supporting the Municipal Mayor. Responsibilities included receiving and managing official documents from both local and higher government offices, ensuring timely communication and accurate documentation. Played a key role in initiating and coordinating administrative tasks, maintaining office efficiency, and supporting day-to-day operations within the Mayor’s office.