Virtual Assistant | GoHighLevel | Appointment Setter
Metro Manila
Virtual Assistant with 3+ years of experience supporting customers, managing social media, handling administrative tasks, processing transactions, and maintaining organized digital workflows. Experienced in assisting 20–40 customers daily, managing email and scheduling, preparing client reports, and using Google Workspace, spreadsheets, social media, and workflow tools. Also brings proven customer service and appointment-setting experience, including 100–200 outbound calls per day and consistently meeting a 5–10 appointment daily target. Reliable, adaptable, detail-oriented, and comfortable working remotely.
Lucky Charmers LLC, full_time
May 2023 to Jul 2026
• Assisted approximately 20–40 customers daily through social media and messaging channels, responding to inquiries and account-related concerns. • Handled customer payments and transactions accurately while maintaining attention to detail and confidentiality. • Managed email, scheduling, customer communications, and other day-to-day administrative tasks for smooth operations. • Managed Facebook and Instagram activities using Meta Business Suite, including posting scheduled and client-provided content. • Created and edited content in Canva when urgent updates or adjustments were required. • Maintained organized records and information using Google Sheets and Google Workspace. • Prepared and submitted regular activity and operational reports to the client. • Supported daily virtual operations by balancing customer service, administrative, social media, and reporting responsibilities.
Gladiator Solutions LLC, full_time
Nov 2021 to Feb 2023
• Conducted approximately 100–200 outbound calls daily to prospective customers and qualified leads based on campaign requirements. • Consistently met the daily target of 5–10 appointments through effective communication, prospect qualification, and follow-up. • Built rapport with prospects, identified their needs, and communicated relevant information clearly and professionally. • Maintained organized lead information and appointment details throughout the calling process. • Handled high-volume outbound calling while maintaining consistent productivity and professional customer interactions.
Billion Dragon Outsourcing Company, full_time
Sep 2020 to Oct 2021
Provided real-time customer support through live chat, handling approximately 3–4 customer conversations simultaneously. • Assisted customers primarily with account-related inquiries and concerns, providing clear and accurate information. • Managed multiple conversations while maintaining professional communication, attention to detail, and efficient issue resolution. • Troubleshot customer concerns and followed established support procedures to provide appropriate assistance. • Escalated issues requiring additional assistance to the appropriate team when necessary.