Virtual Assistant | Customer Support Specialist | Email, Chat CRM
Cavite
The biggest challenge for growing businesses isn't getting customers—it's keeping up with them. When emails pile up, live chats go unanswered, or customer information gets scattered across different tools, it becomes harder to deliver the kind of experience customers expect. That's where I come in. I'm a Customer Support Specialist with over five years of experience helping ecommerce brands, agencies, membership businesses, fitness coaches, and service-based companies provide responsive, organized, and reliable customer support. I help businesses by: ✔ Managing customer inquiries through email and live chat ✔ Maintaining accurate CRM records ✔ Processing orders, refunds, and customer requests ✔ Scheduling appointments and coordinating follow-ups ✔ Supporting customer onboarding and member communications ✔ Handling administrative tasks that keep daily operations running smoothly I've worked with tools including Shopify, Gorgias, HubSpot, Freshdesk, GoHighLevel, ClickUp, Asana, Notion, Trello, Google Workspace, and QuickBooks. My goal is simple: help businesses create a smooth customer experience while giving owners and teams more time to focus on growing the business. If you're looking for dependable customer support and someone who genuinely cares about keeping your operations organized, I'd love to connect.
Lovest Fit, contract
Jan 2026 to Jan 2026
- Supported a fitness coach by managing customer communication across social media and ensuring inquiries received timely, professional responses. - Followed up with leads and coordinated consultation bookings to help maintain a smooth client onboarding process. - Assisted existing clients by answering questions, providing ongoing support, and creating a positive customer experience throughout their fitness journey. - Organized client records, progress tracking, and administrative documents using Google Workspace to keep daily operations running efficiently. - Engaged with the online community by responding to messages and comments, helping maintain an active and welcoming brand presence.