Operations Client Success | Team Leadership | Project Coordination
Metro Manila
Operations, client support and team leadership professional with 15+ years of experience, including 12 years managing a remote client support team serving Australian clients. Skilled at improving workflows, coordinating stakeholders, tracking deadlines and follow-ups, and creating systems that help teams work smarter and customers feel supported. Combines strategic thinking with genuine human connection. Also a community builder, event producer and podcast co-host. Open to roles in operations, client success, team leadership, project coordination, process improvement and remote operations.
ASPIRE Property Advisor Network, contract
Apr 2014 to Jul 2026
• Supported clients end to end, from property reservation through to handover and post-handover support. • Acted as the first line of review for contracts and variations, flagging issues and missing information before they moved to the next stage. • Monitored the shared mailbox and allocated emails so priority and urgent requests were handled on time; handled email escalations and issues. • Monitored trackers, task lists, key dates and follow-ups, and made sure all sales trackers were kept up to date. • Acted as point of contact for follow-ups, urgent concerns and first-line escalations during the post-sales and building process. • Arranged end-of-build services for properties nearing completion, including invoicing, checking payments and ensuring all required services were ordered. • Wrote manuals, instructions and email templates, and shared process updates so the team handled communications consistently. • Ran weekly advisor sales reviews and trained new team members.
ASPIRE Property Advisor Network, contract
Apr 2014 to Jul 2026
• Kept team member records up to date and maintained attendance spreadsheets, leave calendars and performance issue trackers. • Coordinated overseas and remote colleagues across Zoom conferences, team huddles, announcements, flight bookings and accommodation. • Handled hiring and onboarding, account and access set-up, work policies and guidelines, and equipment procurement support. • Assisted with pay issues and discrepancies, and with bonus computation and quarterly reviews.
Confidential US client · Remote, contract
Jul 2013 to Apr 2025
• Managed sales and inventory across Amazon, eBay, Shopify and Walmart Seller Center, and created and monitored product listings. • Recommended improvements to sales and advertising for the client's products.
Icomteq Solutions, Inc. · Quezon City, full_time
Nov 2012 to Apr 2013
• Acted as the middle person between clients, developers, QA and business analysts to resolve issues and concerns. • Prepared activity reports, updated help desk documentation and administered help desk software.
Xerox · Pasay, full_time
Mar 2010 to Jun 2012
• Escalated outages, coordinated resolutions with supporting groups and ensured issues were documented promptly and professionally. • Assisted employees with access applications for tools, and recommended improvements to documentation and training.
Ingram Micro, full_time
Jul 2009 to Oct 2009
rovide pre-sales product support assistance to enable sales through Ingram Micro. Handled HP, Dell, and Lenovo pre-sales system support.
Dell, full_time
Apr 2007 to May 2009
Resolution Expert Certified, Dell Certified System Expert, Wireless Connection Certified Handled Wireless Queue specific to wireless connection and issues. Specialized in handling LAN, WWAN, WPAN connection as well, Deals with issues regarding passkeys, internet security, router and modem issues, and browser specifics. Handled US XPS premium support. Handled hardware and software issues. Help customers in isolating problems regarding computers. Handled laptop and desktop troubleshooting. Answers technical questions about computers. Help users in installing devices over the phone. Assist users regarding installations and troubleshooting by remotely accessing their systems. Provide Customer advice on how to maximize the use of the system by providing upgrades. Process orders regarding upgrades and help customers on building a specific system based on their needs. Track dispatches and replacements for customers.