Virtual Assistant | Customer Support
Metro Manila
Hi! I’m Jeriah, a virtual assistant and customer support specialist with nearly a decade of experience keeping client communication organized, responsive, and on-brand. I’ve handled high-volume chat and email support across e-commerce, telecom, and travel, and most recently ran social media and fan communities for multiple online personalities. My background with CRM and ticketing systems carries straight over to GHL: keeping contacts, conversations, and follow-ups accurate so no lead or customer slips through. What I can help with: • GHL inbox and conversation management (chat, email, and messages) • CRM upkeep: contact records, tags, and pipeline updates • Lead and customer follow-up • Live chat and email customer support • Community management and content moderation • Order tracking, data entry, and hotel/travel booking research
Coveted Agency, full_time
Nov 2024 to Jul 2026
- Managed social media and community presence for multiple online personalities, engaging with fans in real time across comments, messages, and posts - Built and maintained active fan communities, increasing day-to-day engagement - Moderated content to keep the environment safe, respectful, and on-brand - Developed engagement strategies across several client accounts at once
365chats, full_time
Nov 2018 to Sep 2022
- Provided non-voice VA and customer support via chat and email for a diverse international client portfolio - Researched and arranged hotel bookings for travel and hospitality clients - Handled order fulfillment, data entry, and order tracking for e-commerce clients - Processed orders and coordinated with customers in the UAE and Netherlands
Teletech (T-Mobile), full_time
Nov 2016 to Aug 2018
- Delivered live chat support, resolving internet, phone, and account issues - Managed multiple concurrent chats while maintaining service quality