General Virtual Assistant
Laguna
Hi! I’m Desiree, a reliable and detail oriented professional with several years of experience in restaurant operations and management. I have strong skills in customer service, administrative tasks, data entry, team coordination, and problem solving. I’m currently transitioning into remote work and excited to use my experience in a virtual environment. I’m a fast learner and comfortable learning new tools, systems, and processes. I’m organized, responsible, and able to manage multiple tasks while meeting deadlines. My management experience has taught me how to stay calm under pressure and find practical solutions to different challenges. I’m committed to providing reliable support and making my clients’ day to day work easier.
Reverse Recruiting and Staffing Agency, freelance
Sep 2026 to Present
● Set up and managed client LinkedIn accounts as part of the onboarding process. ● Handle client onboarding for new job seekers, getting each one ready for a job search campaign. ● Define target job titles and build target company lists based on each client’s goals and preferences. ● Prepare client profiles and application tools so applications go out faster and more accurately. ● Organize client documents and track onboarding progress in internal systems. ● Check that everything is set up and working before the campaign starts.
The Bistro Group, full_time
Jul 2023 to Jul 2026
● Managed daily restaurant operations, overseeing team performance, scheduling, customer service, and administrative requirements in a fast-paced environment. ● Prepared and reviewed operational and financial reports, including sales data and P&L reconciliations, while helping drive the store to its highest EBITDA performance of 31%, supporting accurate reporting and informed business decisions. ● Handled customer concerns and service recovery professionally while maintaining high standards of customer service and operational efficiency. ● Awarded Rookie of the Year during first year as General Manager in recognition of strong leadership and store performance.
The Bistro Group, full_time
Jan 2022 to Jul 2023
● Assisted in training and supervising team members while ensuring compliance with company policies and operational standards. ● Coordinated with suppliers and managed purchasing and ordering requirements through the store ordering system. ● Supported the General Manager in overseeing daily restaurant operations, ensuring smooth coordination of staff, schedules, customer service, and administrative tasks.
The Bistro Group, full_time
May 2017 to Dec 2021
● Served as an In-Store Trainer, onboarding and coaching new Front of House team members on company standards, service procedures, and daily operational processes. ● Delivered high-quality customer service by assisting guests with orders, addressing inquiries and concerns, and ensuring a positive dining experience.