Customer Service Representative
Metro Manila
I’m Wynna Erquiza, a Customer Service Representative with 3 years of experience handling inbound and outbound communications across phone, chat, and email. Skilled in resolving concerns, driving sales opportunities, and ensuring customer satisfaction in fast-paced environments. Proficient in Salesforce, and other CRM platforms. My background also includes student advising and data management, where I supported clients through personalized and efficient service. 💡 Core Strengths: Customer Support | Sales & Upselling | CRM Tools | Communication | Data Management | Live Chat | Outbound Calling I’m seeking opportunities in remote customer service, sales, or client relations roles where I can contribute to growth through excellent service and results-driven performance.
Eastvantage, full_time
Jul 2024 to Jun 2026
Made outbound calls to offer holder students, assisting with decision-making regarding their academic future. Actively listened to students’ concerns and offered tailored guidance to support their enrollment process. Provided comprehensive email follow-ups, delivering additional information and answering any further questions or concerns. Worked closely with academic partners to ensure seamless communication between prospective students and accuracy of information.
Quantrics Enterprises, full_time
Sep 2023 to Mar 2024
Took high volume inbound calls to assist customers with their billing concerns, made escalations when there's any discrepancies, and revised payments if needed. Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls when necessary. Sell, cross sell, and upsell the best communication products and services in the market. Performed basic troubleshooting to any network related issues.