I am a reliable, detail oriented with experience in customer service
Pampanga
I have 8 years of experience in the BPO industry, specializing in customer service, technical support, and order management across diverse accounts. My career journey has allowed me to build expertise in handling customer inquiries, resolving technical issues, and coordinating service appointments with efficiency and professionalism. iQor – Began my career managing an order entry catalogue account, where I developed strong skills in data accuracy, order processing, and customer communication. Alorica – Supported a telecommunications account, gaining experience in account setup, troubleshooting technical issues, and assisting customers with service-related concerns. This role strengthened my problem-solving abilities and technical knowledge. Tata Consultancy Services – Handled a utilities account, where I learned to book appointments, coordinate with distributors, and ensure timely service connections for customers. This role enhanced my organizational skills and ability to manage schedules while maintaining excellent customer satisfaction.
Tata Consultancy Services, full_time
Aug 2023 to Aug 2026
Account specialist/managing utility / Billing sales rep
Alorica Clark, full_time
Jan 2021 to Jun 2023
Tech Support/Account expert/mentor
Iqor Clark, full_time
Jul 2018 to Dec 2018
Order Entry, Customer service rep