Executive Assistant Operations VA | Google Workspace · GHL · CRM
Metro Manila
I'm Joey, an Executive Assistant and Operations VA with 6 years of remote experience supporting executives and business owners across the US and UK. I protect your time, keep operations running, and make sure nothing falls through the cracks. Where I can take things off your plate: Calendar and schedule management — coordinating across US, UK, and AU time zones, preparing briefings before every meeting, and making sure your day runs exactly as planned. Inbox management — triaging, drafting, flagging, and organizing so your email works for you instead of against you. CRM management, reporting, data entry, and research — accurate, organized, and always delivered on time. SOP creation and process documentation — building systems and workflows that keep things running even when you are not watching. Customer support and Zendesk administration — managing high-volume tickets, handling escalations, and keeping client satisfaction high. Tools I work with daily: Google Workspace, Microsoft Office Suite, Zendesk, Slack, Microsoft Teams, Zoom, HubSpot, Salesforce, I pick up new platforms fast. I am available full-time (40 hrs/week), Manila-based, stable setup, open to US, UK, and AU time zones. If you want an EA who thinks ahead, builds systems, and operates like a true business partner — let's connect.
EMAPTA, full_time
Nov 2025 to Jan 2026
• Served as primary remote gatekeeper for UK-based executives, managing high-volume communications and executive coordination. • Optimized executive schedules and service workflows, ensuring operational continuity during peak business periods. • Managed end-to-end case tracking via Zendesk, prioritizing executive escalations and confidential client data. • Supported cross-functional teams through proactive stakeholder communication and service coordination.
Wells Fargo International Solutions-LLC, full_time
Jun 2021 to Nov 2025
• Delivered high-level remote executive support to international stakeholders across multiple time zones. • Managed executive communications, documentation, and account coordination that improved client satisfaction by 15%. • Produced executive compliance reports and leadership summaries supporting strategic decision-making. • Streamlined internal coordination workflows, reducing VIP ticket resolution turnaround time. • Acted as liaison between leadership, operations teams, and external partners.
Concentrix, full_time
Jun 2017 to Apr 2021
• Began as a Customer Service and Technical Support Specialist delivering frontline customer assistance, resolving technical concerns, and maintaining high service quality aligned with client performance standards. • Recognized for strong performance and expanded into operational support responsibilities, contributing to internal initiatives focused on service efficiency and workflow improvement. • Transitioned into Continuous Improvement and Employee Engagement under the GEMBA program, partnering with leadership to analyze processes, support Kaizen initiatives, and improve team productivity and cross functional coordination. • Coordinated employee engagement programs, vendor requirements, procurement activities, and operational logistics while presenting process improvement insights and recommendations to management to support informed decision making.