Virtual Assistant | Customer Service and Operations Support
Camarines Sur
Operations Team Leader with 6+ years of experience supporting U.S.-based healthcare and e-commerce clients. Skilled in customer service, administrative support, CRM management, scheduling, reporting, data entry, team coordination, and process improvement. I’m organized, detail-oriented, and reliable, with hands-on experience managing daily operations, customer inquiries, records, and follow-ups. Looking to bring my experience to a remote Virtual Assistant role and help keep your business running smoothly.
Concentrix, full_time
Aug 2024 to Jan 2026
• Managed daily operations for a remote team of 20 advisors, coordinating workloads, schedules, and priorities to maintain efficient workflows. • Handled escalations and collaborated with cross-functional teams to resolve operational issues and improve processes. • Prepared weekly and monthly KPI reports and performance dashboards for Operations Managers, identifying trends, risks, and areas for improvement. • Conducted one-on-one coaching and performance reviews to improve productivity, quality scores, and customer satisfaction. • Monitored KPIs, quality metrics, and productivity reports, consistently helping the team achieve 98% CSAT and 85+ NPS. • Coordinated team meetings, documentation, follow-ups, and daily administrative tasks to support smooth operations.