Amazon VA product sourcing specialist / Customer Service
Cavite
•Product Sourcing: Expert in Online Arbitrage (OA) and manual sourcing of profitable leads. •Arbitrage Analysis: Proficient in calculating ROI, profit margins, and analyzing Sales Rank (BSR). •Compliance: Trained in IP Complaint checking, identifying restricted brands, and Hazmat verification. •Tools: Proficient in Keepa, SellerAmp SAS, Helium 10, and Amazon Seller Central. Professional Skills •Platform Safety: Content Moderation and policy enforcement. •Communication: Excellent verbal and written professional communication.
TDCX Philippines, full_time
Feb 2025 to Mar 2026
•Handled high-volume client queries while ensuring 100% alignment with company service policies. •Maintained high service standards to enhance client retention and long-term satisfaction. •Managed service delivery schedules to ensure all customer expectations were met efficiently.
Alorica | Makati City, full_time
Jun 2024 to Apr 2026
•Managed end-to-end customer support for orders, tracking, and after-sales inquiries. •Resolved account-related concerns to maintain high customer satisfaction (CSAT) scores. •Navigated multiple CRM tools simultaneously to provide accurate and rapid solutions.