Virtual Assistant/Chat Email Support/Customer Service Representative
Laguna
Hi, my name is Eloisa Jean Motilla. I am a hardworking, responsible, and fast learner who is eager to grow in the work-from-home industry. Although I do not have direct experience as a Virtual Assistant yet, I have experience as a Customer Service Representative and as a Team Leader in a QC Laboratory in a manufacturing company. These experiences helped me develop strong communication, leadership, multitasking, and time management skills. I also have knowledge of Microsoft Office tools and basic computer tasks. I am willing to learn, adaptable, and committed to giving my best in every task.
Concentrix, full_time
May 2024 to May 2026
Customer Service Representative responsible for assisting customers by answering inquiries, resolving complaints, processing payments, troubleshooting online account issues, and providing accurate information about products and services. Skilled in delivering excellent customer satisfaction through effective communication, problem-solving, and professional support via phone, email, and chat.
Terumo Philippines Corporation, full_time
Feb 2022 to Feb 2024
Quality Control Team Leader is responsible for overseeing quality inspections, ensuring products meet company standards, managing and supporting the QC team, reviewing test results, preparing reports, and coordinating with other departments to resolve quality-related issues. They also help improve processes and maintain compliance with safety and quality procedures.
Terumo Philippines Corporation, full_time
Oct 2015 to Feb 2022
Conducted analytical testing and accurately documented results in compliance with company procedures and quality standards.