Customer Service • Medical Virtual Assistant • Claims • Ecommerce
Metro Manila
Customer Service and Client Support professional with 7 years of experience serving international customers across healthcare, pharmacy, insurance, e-commerce, and virtual support. Experienced in handling sensitive information, resolving complex concerns, managing claims and disputes, and coordinating customer needs through phone, email, and chat. Known for integrity, accountability, accuracy, and a customer-focused approach.
PACE Cardiology, full_time
Sep 2025 to Jul 2026
• Coordinated patient appointments, specialist referrals, diagnostic procedures, and follow-ups for cardiology care. • Maintained accurate patient records, verified demographic and insurance information, and handled sensitive information in compliance with healthcare privacy standards. • Managed patient communications, addressed concerns professionally, and supported physicians, nurses, and clinical staff. • Collaborated with multidisciplinary teams to coordinate care and support efficient clinic workflows
WNS Global IAG–NRMA, full_time
Mar 2024 to Nov 2024
Managed motor insurance claims from lodgment through investigation, assessment, and resolution. • Coordinated with policyholders, repairers, assessors, and other stakeholders to facilitate claim progress and provide updates. • Reviewed claim documentation, maintained accurate records, and delivered customer service while following policies and service standards
Vistaprint / Cimpress, contract
Apr 2023 to Oct 2023
• Assisted US and Canadian small business owners with customized marketing materials, apparel, and promotional products. • Provided real-time design and technical support through remote access and coordinated with in-house designers to meet customer needs.
Brightdrop Solutions, contract
Apr 2022 to Apr 2023
• Handled client communications and provided responsive customer support across day-to-day service needs. • Managed customer concerns, maintained accurate information, and supported smooth administrative workflows. • Demonstrated professionalism, reliability, and attention to detail while working in a remote environment.
Vistaprint Cimpress, contract
Oct 2021 to Apr 2022
• Assisted US and Canadian small business owners with customized marketing materials, apparel, and promotional products. • Provided real-time design and technical support through remote access and coordinated with in-house designers to meet customer needs.
Optum Global Solutions, full_time
Sep 2019 to Jul 2021
Processed prescription orders and coordinated with healthcare providers to support accurate and timely medication fulfillment. • Assisted patients by phone, chat, and email, providing updates and resolving inquiries. • Coordinated medication shipments and tracked deliveries while maintaining accurate patient and order records
IBEX Global, contract
Feb 2019 to Jul 2019
• Provided billing support, payment processing, and sales assistance for telecom and mobility products. • Exceeded sales goals through strategic upselling and was recognized as a Top Agent for three consecutive months.