Executive Assistant | Senior Corporate Supervisor
Negros Oriental
With over 10 years of experience in leadership, corporate training, client support, and administrative operations, I bring a proactive, organized, and detail-oriented approach to every project. Throughout my career, I have supported global teams across the United States, the Philippines, the Dominican Republic, and India by managing calendars, coordinating meetings across multiple time zones, handling professional email correspondence, organizing documentation, and ensuring seamless day-to-day operations. I have extensive experience working independently in remote environments while maintaining a high level of professionalism, confidentiality, and accuracy. My background includes executive support, training coordination, project administration, CRM management, document organization, and workflow optimization. I am proficient in Microsoft Office, Google Workspace, Salesforce, Oracle, EPIC, Shopify, Slack, Zoom, RingCentral, Talkdesk, Canva, and various AI productivity tools including ChatGPT and Claude AI. As a former Training Supervisor, I developed strong leadership, communication, and problem-solving skills while consistently delivering exceptional results and building positive relationships with clients and stakeholders. I am highly adaptable, quick to learn new systems, and committed to providing reliable, efficient, and proactive support that allows executives and businesses to focus on their highest priorities. Whether you need an Executive Assistant, Virtual Assistant, Administrative Professional, or Operations Support Specialist, I am dedicated to delivering high-quality work, anticipating needs, and becoming a dependable partner in your business's success.
Visaya Knowledge Process Outsourcing, full_time
Feb 2016 to Jul 202026
Led onboarding, training, and coaching programs for new hires across multiple healthcare and business process outsourcing accounts. Coordinated meetings, managed calendars, and scheduled cross-functional sessions with global teams across the United States, the Philippines, the Dominican Republic, and India. Managed email correspondence, prioritized communications, and provided administrative support while working independently in a remote environment. Organized and maintained training records, reports, knowledge bases, and company documentation to ensure efficient workflow and compliance. Created training manuals, presentations, job aids, and learning materials using Microsoft Office and Canva. Facilitated instructor-led and virtual training on English communication, healthcare processes, product knowledge, and operational procedures. Utilized Microsoft Office, Google Workspace, Salesforce, Oracle, EPIC, Shopify, Slack, Zoom, RingCentral, Talkdesk, TalentLMS, and Litmos to support daily operations and training initiatives. Leveraged AI tools such as ChatGPT and Claude AI to draft professional communications, streamline administrative tasks, and improve productivity. Maintained strict confidentiality while handling sensitive client and healthcare information in compliance with HIPAA regulations. Consistently achieved 90–100% trainee pass rates, exceeding client expectations through effective coaching and performance management. Built strong relationships with clients, stakeholders, and cross-functional teams by delivering exceptional service and operational support.