Dedicated tech support expert in retention, chat, and troubleshooting.
Cebu, Talisay, Philippines
"Motivated Technical Support Specialist ready to deliver top-tier customer care. Skilled in issue escalation, troubleshooting, and clear communication. Fast learner equipped to adapt quickly to new tools and workflows."
Get2Work, full_time
Apr 2026 to Jun 2026
Delivered fast, empathetic, and effective customer support via real-time live chat to resolve account, technical, and general inquiries. Key Responsibilities & Achievements: Managed multiple concurrent chat sessions while maintaining high accuracy and customer satisfaction scores (CSAT). Identified root causes of customer issues, troubleshooting account, billing, and system navigation problems efficiently. Escalated complex edge cases to specialized teams with detailed documentation to accelerate resolution times. Utilized CRM and internal knowledge base systems to ensure policy-compliant and prompt responses.
TTEC (Verizon Wireless), full_time
Jun 2023 to Mar 2026
Served as a Technical Support Representative for Verizon Wireless, delivering high-quality technical assistance and customer support. Responsibilities included troubleshooting mobile hardware, operating systems, network connectivity, and eSIM/SIM provisions across diverse wireless devices. Successfully maintained high First Contact Resolution (FCR) rates and customer satisfaction scores by efficiently diagnosing issues using enterprise diagnostic tools, managing billing inquiries, and executing seamless device activations.
Enshored, full_time
Oct 2022 to Apr 2023
Managed end-to-end customer interactions across multiple support channels, delivering timely and empathetic resolutions to inquiries, troubleshooting technical issues, and resolving account discrepancies. Maintained detailed CRM documentation, met or exceeded core KPIs for response times and CSAT scores, and escalated critical issues to cross-functional teams to drive continuous improvement in customer experience.
Sykes Asia Inc. , full_time
Apr 2021 to Mar 2022
Delivered high-quality customer support by managing incoming customer inquiries via phone, email, and live chat. Handled account management, technical troubleshooting, and billing inquiries while maintaining high customer satisfaction ratings. Standardized notes in the CRM system and collaborated with internal teams to escalate and resolve complex issues efficiently.
Eperformax Contact Centers, full_time
Jun 2019 to Sep 2019
Handled high-volume inbound customer communications in a fast-paced contact center environment. Responsible for identifying customer needs, troubleshooting account or technical issues, and delivering accurate information in line with company policies. Maintained strong customer satisfaction metrics through effective problem-solving, active listening, and precise record-keeping in the internal database.