Virtual Assistant|General/Operations and Data Support
Batangas, Batangas City, Philippines
I'm strongest at keeping operations organized and moving. I have a solid experience with organizational and scheduling tools, maintaining good CRM health and team collaboration. I have about a year of experience as general/social media VA. I'm looking for a part-time work with a potential on eventually going full time.
Freelance, freelance
Sep 2022 to Jul 2023
Provided support in creating, editing and scheduling content for client's social media and e-commerce website. Transcribed audios and videos for podcasts and social media posts. Created and scheduled newsletters, edited content and layout for website. Researching and validating data for content.
IntegrityNet Solutions and Services, full_time
Jun 2015 to Present
Manage multiple inboxes and calendars daily across different apps while supporting customer-facing operations. Create and analyze reports in Excel, exporting data from Office tools and business systems into organized, decision-ready summaries. Expanded the Support Desk's service offerings, improving workflows and client satisfaction. Coordinate projects across cross-functional teams through clear communication and collaboration, managing an average of 5–7 team members. Write user guides, training documents and PowerPoint presentations so employees can quickly learn new systems and procedures. Helped draft ISO and process documentation to improve efficiency and consistency. Work with Business Systems Analysts, Salesforce Admins and Developers to connect company goals with technology solutions.
IntegrityNet Solutions and Services, full_time
Oct 2010 to May 2015
Coached team members, gave regular feedback and evaluated performance to build skills and productivity. Collaborated on schedule optimization to keep staffing efficient and output on target. Promoted teamwork, open communication and employee recognition.