CSM | Executive Assistant | Credit Repair Specialist
Metro Manila
I am a highly experienced Customer Service and Sales Professional with over 9 years of experience in the BPO industry, 4 years in leadership as a Team Manager, and additional expertise as a freelance Customer Success Manager and Customer Relationship Manager. I bring a client-first mindset, strong communication skills, and a proven ability to drive customer satisfaction, retention, and business growth. In my freelance roles, I’ve helped companies — including those in the credit repair, and technolog companies — improve client engagement, onboarding, and overall service delivery. I manage customer lifecycles, resolve escalations, and identify expansion opportunities, all while ensuring a seamless client experience. I am also HIPAA-certified, allowing me to securely and compliantly handle sensitive healthcare-related customer data. As a Team Manager, I supported telco campaigns, coached teams, and led performance development for new hires and mentors. I also bring extensive experience in call, chat, and email support, cold calling, and appointment setting, along with 6 years in telco sales — offering upgrades, new lines, and feature enhancements. I’ve worked with B2B clients, setting appointments with advertisers and selling digital products to help them scale. Additionally, I have technical and operational experience with WordPress, Shopify, WooCommerce, and light CRM management. I’ve also supported SaaS and eCommerce clients as a Virtual Assistant and Executive Assistant, streamlining workflows and maintaining strong customer relationships. I thrive in fast-paced environments, adapt quickly to change, and consistently prioritize delivering high-quality results that contribute to the overall success of the business.
Freelance, freelance
Nov 2023 to Jun 2026
Acted as the primary point of contact for clients, ensuring clear communication and strong relationship management Handled client inquiries, scheduling, onboarding, and account updates to ensure seamless service delivery Managed calendars, emails, and appointments for executives and team members across multiple time zones Conducted client follow-ups to maintain engagement, gather feedback, and address any service-related concerns Supported customer retention efforts by identifying needs and delivering timely, personalized solutions Coordinated with internal teams to resolve issues and ensure a smooth client experience Created and maintained reports, client records, and documentation using CRM and project management tools
Accenture, full_time
Jul 2023 to Aug 2026
Handled a B2B sales account, engaging directly with CEOs to manage their social media presence and optimize their company websites for improved performance and visibility. Probe and document issue on their campaign and align it to any resolution that we have in digital marketing.
Alorica , full_time
Apr 2018 to Nov 2023
Managed U.S. telecommunications accounts by addressing technical issues, resolving billing disputes, handling escalation calls, providing floor support, and conducting one-on-one coaching sessions with team members. Meeting clients everyday to explain the daily performance, Managing monthly KPIs and attending touch base calls