STR Property Specialist
Rizal, Antipolo, Philippines
With my background as a Short Term Rental Admin Manager for 2 years and Airbnb Support Ambassador for 3 years, I bring hands-on experience in managing short-term rental operations across platforms such as Airbnb, Booking.com, Expedia, VRBO, and direct booking channels. I specialize in guest communication, booking management, and daily coordination to ensure a seamless experience for both property owners and guests. I'm proficient in tools like Guesty, Breezeway, Pricelabs, Canva, Slack, and Google Workspace, which enable me to work efficiently and collaboratively. I’m confident in my ability to support property owners with professionalism, reliability, and a strong attention to detail.
Semprose Inc, full_time
Sep 2024 to Aug 2026
With my background as an Short Term Rental Admin Manager and Airbnb Support Ambassador, I bring hands-on experience in managing short-term rental operations across platforms such as Airbnb, Booking.com, Expedia, VRBO, and direct booking channels. I specialize in guest communication, booking management, and daily coordination to ensure a seamless experience for both property owners and guests. I'm proficient in tools like Guesty, Breezeway, Pricelabs, Canva, Slack, and Google Workspace, which enable me to work efficiently and collaboratively. I’m confident in my ability to support property owners with professionalism, reliability, and a strong attention to detail.
Intouch CX, full_time
Apr 2021 to Apr 2024
Investigated claims about damages, lost items, and cleanliness concerns filed by property owners Contacted hosts and guests through email and/or outbound calls Processed necessary payout in line with the company’s terms and conditions Handled general inquiries of hosts and guests via inbound call and messaging Managed team scores and inquiries as the Team Coordinator’s Point of Contact