Customer Technical Support
Cavite
Provided efficient customer support through chat and email by troubleshooting and resolving hardware and software issues related to client products and services. Delivered timely solutions to customer inquiries and concerns while maintaining high satisfaction levels. Built strong client relationships through clear communication, empathy, and a solution-focused approach.
Conduent Philippines, full_time
Nov 2021 to Apr 2025
- Troubleshot and resolved hardware and software issues related to the client’s products and services. - Delivered efficient chat-based and e-mail based customer support, resolving inquiries and concerns to maintain high customer satisfaction. - Strengthened client and customer relationships through professional communication, empathy, and solution-oriented support.
AXA Philippines, full_time
Jan 2021 to Sep 2021
- Analyzed clients’ financial needs and recommended suitable wealth management and insurance solutions. - Promoted Health, Life, and General Insurance products, helping clients select policies aligned with their financial goals. - Generated new business through cold calling and proactive follow-ups on bank-provided leads. - Enhanced client satisfaction and trust by delivering personalized financial guidance and investment recommendations.
Tagaytay Medical Center, full_time
Jan 2019 to Jan 2021
- Generated new B2B partnerships through proactive prospecting, cold calling, and outreach to target companies. - Maintained and tracked key accounts, including corporate partners, religious organizations, and community doctors. - Supported the planning and execution of hospital marketing initiatives to strengthen brand presence and partnerships. - Completed internal auditor training and assisted in compliance audits aligned with ISO 9001 quality management systems.
Mitsuba Philippines Corporation, contract
Jul 2017 to Dec 2017
- Tracked and managed customer purchase orders, ensuring accuracy and timely processing. - Collaborated with suppliers and vendors to secure on-time material deliveries and maintain effective business partnerships. - Coordinated order status updates and resolved delivery issues, ensuring smooth communication between customers and suppliers.