Joicy S.

Virtual Assistant

Surigao del Sur

Overview

Customer Service Representative HR Sourcing Assistant Clinical Assistant Administrative Assistant— Concierge

Skills and Tools

• Google Drive
• Google Workspace
• Google Meet
• Document Management
• Data Entry
• File Organization
• Microsoft Office
• Travel Coordination
• Travel Booking
• Calendar Management
• Microsoft Word
• Microsoft 365
• Microsoft Outlook
• Microsoft PowerPoint
• Slack
• Zoom
• Discord
• Trello
• Monday.com
• Task Management

Work History

• Customer Service Representative

  Concentrix, full_time

  Aug 2022 to Dec 2025

  Managed airline ticketing, customer hotline inquiries, and frequent flyer point redemptions. Assisted passengers with flight concerns, verified travel documents, issued boarding passes, and provided customer support via chat and phone.