Customer Support Chat Specialist | BPO | Outbound Calling
Cebu
I’m a customer support professional with 1 Year of BPO experience in customer service, chat support, and outbound calling. I’m experienced in communicating with different types of customers, handling concerns, resolving issues, building rapport, and maintaining a professional and friendly approach. I’m comfortable working in fast-paced environments, handling multiple tasks, following processes, and meeting performance goals. My experience has helped me develop strong written and verbal communication, active listening, problem-solving, customer handling, and multitasking skills. I’m also a fast learner who adapts quickly to new tools and workflows, takes feedback seriously, and continuously looks for ways to improve my performance.
Alorica, full_time
Jul 2025 to Jul 2026
Handled customer concerns through calls and chat, provided assistance and solutions, and made outbound calls when needed. Maintained good communication with customers and followed company procedures while working in a fast-paced environment.