Customer Service | Data entry | Administrative support
Bulacan
With over 15 years of experience in the banking industry, I have developed strong expertise in customer service, client communication, administrative support, and business operations. I began my career handling customer inquiries through email and phone, building and maintaining positive client relationships. I also have extensive experience managing reports and documentation, organizing information, and ensuring accuracy in client-related tasks. Proficient in using various technology and productivity tools, I leverage digital solutions to improve efficiency, accuracy, and overall workflow in support of business operations.
JP Morgan Chase Bank, full_time
Sep 2009 to Jul 2024
Managed client inquiries and account-related concerns through email and telephone, delivering timely, professional resolutions while maintaining high customer satisfaction. Coordinated daily team operations, organized administrative tasks, and collaborated with management to support efficient workflows. Prepared and distributed accurate weekly and monthly reports, maintained confidential client records and documentation, and ensured data accuracy. Supported onboarding and training of new team members on procedures and telephone banking processes while effectively managing multiple priorities, meeting deadlines, and maintaining exceptional attention to detail.
ICT Group, Inc., full_time
Jun 2006 to Aug 2009
Served as a primary point of contact for customers, efficiently addressing inquiries and resolving concerns related to banking products and services. Identified customer needs and generated sales opportunities by recommending relevant solutions while maintaining a customer-focused approach and managing multiple service requests with professionalism and efficiency.
The Practice Immigration Law Office, full_time
May 2005 to May 2006
Prepared, organized, and maintained documentation for immigration presentations, appeals, and legal proceedings. Coordinated case information and communicated professionally with attorneys and clients while managing multiple files and deadlines. Maintained accurate records and ensured strict confidentiality when handling sensitive client information.