Administrative Support & Customer Service Professional
Metro Manila
Bachelor of Science in Management Accounting graduate (2026) with two years of professional experience in financial and healthcare accounts while working as a student. Skilled in data management, customer service, record accuracy, and handling confidential information. Strong attention to detail, analytical thinking, and problem-solving abilities. Seeking an opportunity to contribute through administrative support, organization, customer service, and continuous learning in a remote work environment.
ResultsCx, full_time
Sep 2025 to Present
- Assisted customers with healthcare account inquiries and service-related concerns - Maintained confidentiality when handling sensitive personal and medical information - Provided accurate information and resolutions based on company guidelines - Demonstrated strong multitasking, organization, and customer service skills - Consistently met quality standards and performance expectations 🎖️ Received certificates for being Top 2,3,9 agent, SQM (survey) rockstar, Top QA ace for the Team.
Alorica Inc., full_time
Jul 2024 to Sep 2025
- Assisted customers with financial account inquiries, billing concerns, and transactions - Ensured accuracy when reviewing account details and updating records - Handled sensitive financial information following compliance and company policies - Developed strong analytical, communication, and problem-solving skills - Worked in a fast-paced environment while meeting performance metrics 🎖️Received certificates for being Top 6 and 9 agent for two consecutives months.