Technical Specialist | Customer Service Representative
Philippines
I Finished Bachelor Degree in Business Management. I have over 12 years of professional experience in the field of customer service, account management, training, and education. I started my career working full-time locally here in the Philippines as Service Associate and Trainer while completing my degree, which built my strong work ethic and time management skills. I’ve worked with US-based companies like Comcast and T-Mobile, supporting business and residential clients with account management and technical concerns. Currently, I work part time as Professional English Teacher for Japanese professionals, which further strengthens my communication and client engagement skills.
Weblio Philippines Inc., part_time
Jan 2026 to Present
Teaching English for Japanese profesionals mainly for adults
T-mobile (BPO), full_time
Jun 2019 to Jun 2025
I served as 3rd level of support , assigned for Business Clients, handling escalated inbound calls from 2nd level of supports or supervisor for ticketing system. I troubleshoot networks, various brands of devices such as Mobile phones, Tablets, smart watches, home security cameras, IOT products, and wifi internet services. I have direct communicatiins with US Based engineers across sites covering all estates of USA and International roaming services. Lead generations
Comcast Corporation (BPO), full_time
Apr 2018 to Jun 2019
Im a hybrid Customer support of Billing and 2nd level Technical support & sales ,handling US clients