Data Entry Specialist
South Cotabato, General Santos, Philippines
Results-driven Administrative Virtual Assistant and Lead Coordinator with over 3 years of experience supporting a US-based tax advocacy firm. Skilled in managing high-volume lead pipelines (100+ daily), coordinating across multiple time zones, and optimizing CRM systems such as DaSysystem and GoHighLevel. Proven track record of improving lead engagement by 35%, reducing data errors by 25%, and streamlining workflows to save over 10 hours weekly. Highly organized, detail-oriented, and effective in communication, with a strong ability to support sales teams and ensure efficient client management.
Century Pacific Agricultural Ventures Inc. , full_time
Aug 2024 to Feb 2026
• Encoded and verified 200+ laboratory test results weekly with high accuracy using computer-based systems, ensuring compliance with quality standards. • Maintained organized digital and physical laboratory records, supporting timely audits and regulatory compliance. • Reviewed laboratory data for accuracy and resolved discrepancies collaboratively with lab staff, preventing reporting errors. • Prepared and submitted laboratory reports on schedule, facilitating prompt decision-making for production and quality teams. • Handled sensitive laboratory records with strict confidentiality, safeguarding client and company data.
US- Based Tax Advocate , part_time
Feb 2020 to Dec 2023
• Managed 100+ leads daily across multiple time zones (EDT, CDT, MDT, PDT), responding to inquiries and booking appointments as needed, ensuring timely follow-ups and seamless team workflow. • Qualified incoming leads and assigned them to appropriate sales agents, improving lead engagement and follow-up efficiency by 35%. • Maintained accurate client and lead records using CRM platforms such as DaSysystem and GoHighLevel, reducing data entry errors by 25% and supporting reliable reporting. • Created and maintained lead tracking systems and documentation, streamlining administrative processes and saving the team 10+ hours per week. • Coordinated communication between team members and sales agents, ensuring seamless lead handoff and consistent updates for all 100+ daily leads