Customer Service Support
Negros Occidental
If you looking for a versatile customer experience professional with over a decade of hands-on expertise in technical support, financial compliance, and high-stakes de-escalation—you’re in the right place." Throughout my career across major companies like Convergys and iQor, I’ve mastered the art of complex problem-solving. Supporting top telecom accounts like Sprint, MetroPCS, and Time Warner Cable, I’ve walked thousands of customers through technical diagnostics, internet and hardware troubleshooting, and intricate billing adjustments. Whether it’s unraveling a payment dispute or guiding a user through step-by-step connectivity fixes, I focus on quick, accurate, and seamless resolutions My background extends deep into financial services and account security. As a Loan Originator at ServiceFirst and a CSR for Netspend prepaid cards at Ubiquity, I evaluated complex financial documents, strictly adhered to lending guidelines, and verified secure account details. I know how critical precision, confidentiality, and clear communication are when handling people's financial livelihoods." What truly sets me apart is my ability to handle high-pressure situations with empathy and poise. As an Executive Resolution Representative at Panasiatic Solutions, I was responsible for manager-level call escalations—de-escalating frustrated customers, resolving complex issues frontline agents couldn't, and saving critical customer relationships while upholding company policy. What I bring to your company is a total package: 10+ years of technical adaptability, financial integrity, and a proven track record of converting challenging interactions into long-term customer loyalty. I’m ready to hit the ground running and elevate your customer operations from day one. Thank you for your time, and I look forward to speaking with you!"
Iqor, full_time
Jan 2024 to Jul 2024
Assisted telecommunications customers with account management, billing inquiries, plan changes, and basic service troubleshooting. Ensured high customer satisfaction by providing timely and accurate solutions.
ServiceFirst, full_time
Oct 2019 to Apr 2023
Processed loan applications, verified borrower documentation, and evaluated financial information to ensure compliance with lending guidelines. Maintained clear communication with clients throughout the application process to guide them from intake to loan completion.
Ubiquity, full_time
Sep 2018 to Sep 2019
Managed prepaid card account services, verified account security details, and resolved customer transaction and balance queries.
Iqord, full_time
May 2017 to Jul 2018
Handled customer inquiries regarding wireless plans, billing statements, and account adjustments. Resolved payment disputes and educated customers on account management features.
Convergys, full_time
Jan 2016 to Mar 2017
Provided technical troubleshooting for cable, internet, and phone services. Guided customers step-by-step through diagnostic procedures to resolve connectivity and hardware issues.
Panasiatic Solutions, full_time
Dec 2010 to Mar 2014
De-escalated high-level customer complaints and resolved complex account issues referred by frontline agents. Demonstrated strong judgment and communication skills to ensure customer retention while adhering to company policies.