Experienced BPO Professional | Customer Service Representative |
Iloilo
BPO-experienced professional with strong communication, customer service, and problem-solving skills. I am reliable, adaptable, and committed to providing excellent service. I am a fast learner who can work independently or as part of a team and am eager to contribute my skills to help clients achieve their goals.
TruAlliant BPO Inc., contract
Nov 2025 to Jul 2026
Lead Verification Specialist with experience overseeing and verifying customer information, ensuring data accuracy, and following established verification procedures. Responsible for reviewing cases, identifying discrepancies, handling escalations, and providing accurate resolutions. Demonstrated strong attention to detail, leadership, communication, and decision-making skills while maintaining productivity and quality standards.
Accentline Inc., full_time
Jan 2024 to Jul 2024
Customer Service Representative with experience handling customer inquiries, resolving concerns, providing accurate information, and delivering excellent customer service. Consistently met performance and quality targets while maintaining professionalism and efficiency. Recognized as a Top Performer for 5 consecutive months through consistent productivity, quality service, and strong overall performance.