Customer Support | Virtual Assistant | E-Commerce Specialist
Batangas
Hi! I’m Angelica, a reliable and detail-oriented Virtual Assistant with experience in customer service, e-commerce, administrative support, and online selling. I’m comfortable handling customer inquiries, emails and chats, data entry, order processing, follow-ups, and other day-to-day tasks that help businesses run smoothly. What sets me apart is my strong work ethic, adaptability, and willingness to learn. I’m organized, easy to work with, and committed to providing professional and timely support. I always take ownership of my tasks and make sure work is completed accurately and efficiently. I’m here to help clients save time, stay organized, and provide a great experience for their customers.
IT-HUB ECOMMERCE, freelance
Feb 2026 to Sep 2026
Manage and process orders & shipments Respond to customer inquiries and complaints Update products, prices, stocks & listings Manage campaigns, vouchers & discounts Monitor Shopee/Lazada ads & sales performance Check competitor prices & promotions Optimize product titles, descriptions & keywords Monitor reviews, ratings, returns & refunds Prepare daily/weekly sales reports Develop strategies to increase traffic, conversion & sales
LADERACH PHILIPPINES, part_time
Sep 2025 to Jan 2026
A Senior Retail Staff supervises store operations, assists customers, manages inventory, handles sales transactions, trains employees, and ensures excelent customer service while helping achieve sales targets
CALIFORNIAKL ENGLISH ACADEMY, contract
Jan 2024 to Dec 2025
Assists walk-in clients, schedules client appointments, answer phone lines, and helps clients with questions and issues. Supports manager with business documentation and professional demeanor at al times. Efficiently processes updated clients information and payments into database
INTERCONTINENTAL KUALA LUMPUR, contract
Dec 2022 to Dec 2023
A Hotel Front Desk Agent is usualy the first person who greets you when you walk into a hotel. Their keys duties include distributing room keys, registrating guest and verifying reservations. They are also tasked with helping guest with any questions or complaints.
ALISTO TRAVEL AND TOURS, full_time
Dec 2020 to Dec 2022
A Data Encoder enters, updates, and organizes information in computer systems or spreadsheets. My main tasks include encoding data accurately, checking for errors, updating records, organizing files, and maintaining confidentiality. Common tools used are Microsoft Excel, Microsoft Word. Important skils include fast typing, attention to detail, basic computer knowledge, and time management.
MCDONALDS, part_time
Mar 2019 to Aug 2019
Having experienced firsthand being a customer service associate member at McDonald's is a gratifying experience, for I have handled money and credit transactions swiftly and properly while adhering to al cash, security, inventory, and labor policies and procedures.
MY HAPPY HOME, full_time
Jan 2018 to Feb 2019
Monitoring office supply inventories by keeping track of supplies, predicting needs, and scheduling orders as needed for smooth daily business operations was one of my primary roles when I was a data encoder. Since then, I have been more equipped with advanced technological literacy