Real Estate Virtual Assistant | Admin, Client & Property Support
Philippines
Hi! My name is Ralph, a dedicated real estate virtual assistant specializing in skip tracing, lead generation, cold calling, appointment setting, SMS campaigns, and customer relationship management. I am a fast learner, highly trainable, and hardworking, with 5 years of experience in the BPO industry, where I became an expert in telemarketing, customer service, tech support, and content moderation. In addition, I worked as a sales administrator, where I managed property rentals, Airbnb bookings, guest communications, and team workflow optimization. This role strengthened my skills in coordination, client relations, and process improvement. I am proactive and love sharing ideas to help businesses grow. I am excited to share my knowledge on how growth and outreach can expand networks and create lasting impact. I look forward to providing professional, efficient, and long-term service for anything you may need help with.
Figment, full_time
Feb 2025 to Feb 2026
As a Sales Administrator, I managed property rentals and Airbnb bookings, ensuring smooth guest communications and efficient coordination of reservations. I streamlined team workflows by creating clear procedures and reusable messaging templates, which improved response times and overall client satisfaction. My role required balancing administrative precision with customer-focused service, making sure every interaction was professional, welcoming, and tailored to client needs. This experience strengthened my skills in organization, communication, and process improvement, while also showcasing my ability to support business growth through reliable and scalable systems.
Rockland Investors , part_time
Feb 2022 to Dec 2025
Duties and Responsibilities: + Cold calling + Skip tracing + Manage customer queries and respond to them with the relevant pre-set template. + Customer follow-up. + Generate leads online. + Manage the social media handles and upload property photos and engage audience. + Create and maintain the database of leads generated in a real estate CRM. + Create presentation and property marketing materials. + Manage appointments and schedule and send reminders.
Conectys Philippines, full_time
Feb 2019 to Mar 2022
Responsibilities: + Experience working with high-profile clients specialized in social media video sharing + Responsible for the day-to-day management of sensitive content, ensuring that a quality experience is provided to millions of social media users; + Responsible for keeping social media platforms a safe and entertaining place for everybody; + Identify and escalate potential errors in the application used for moderating content;
Sutherland Global Services, full_time
Feb 2018 to Mar 2019
Responsibilities: + Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; + Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; + Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; + Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; + Research required information using available resources; + Follow standard processes and procedures; + Identify and escalate priority issues per Client specifications; + Redirect problems to appropriate resource; + Accurately process and record call transactions using a computer and designated tracking software; + Offer alternative solutions where appropriate with the objective of retaining customers
Bluetell Out-sourcing Services Inc., full_time
Apr 2016 to Jan 2017
We market companies' products and services and generate leads for our clients. We do lead generation, sales, surveys, data cleansing, and appointment setting.