Customer Service Representative|E-commerce Support|Executive Assistant
Pampanga
I have experience in customer service, sales, and social media management. I worked as a Customer Service Representative at LTD Global, handling inbound and outbound calls for US clients. My responsibilities included processing orders, returns, and refunds, assisting customers with product recommendations, resolving complaints and inquiries, and maintaining high customer satisfaction ratings. I also worked as a Sales Representative, where I assisted customers with inquiries and purchases, performed upselling and cross-selling, built strong client relationships, and managed multiple tasks in a fast-paced environment. In addition, I have freelance experience as a Social Media Manager, where I created and scheduled content, wrote captions and managed hashtags, engaged with audiences through messages and comments, analyzed basic content performance, and edited short-form videos. My key skills include customer support, communication, multitasking, problem-solving, sales, social media management, content creation, and administrative support.
Freelance(Direct Cliet), full_time
Jan 2025 to Sep 2025
I created and scheduled content, wrote captions and managed hashtags, engaged with audiences through messages and comments, analyzed basic content performance, and edited short-form videos.
American Home, full_time
Dec 2021 to Jun 2023
I assisted customers with inquiries and purchases, performed upselling and cross-selling, built strong client relationships, and managed multiple tasks in a fast-paced environment.
LTD Global, full_time
Oct 2019 to Nov 2021
handling inbound and outbound calls for US clients. My responsibilities included processing orders, returns, and refunds, assisting customers with product recommendations, resolving complaints and inquiries, and maintaining high customer satisfaction ratings.