Customer Service Representative
Davao del Sur, Davao City, Philippines
Hello, my name is Apple Mae Bernardino, and I am a customer service and technical support professional with more than four years of BPO experience. I have supported customers through phone, chat, email, and non-voice channels across e-commerce, retail, gaming, technology, and healthcare accounts. Throughout my career, I have handled billing concerns, account enrollment and management, refunds, order processing and tracking, sales support, technical troubleshooting, and healthcare member inquiries. My experience includes supporting FULLBEAUTY Brands, Walmart, Xbox, and Microsoft customers, as well as healthcare members (Medicare). I am also familiar with Zendesk, Microsoft Excel, and CRM-based case management systems. I take pride in listening carefully, communicating clearly, and resolving concerns with patience and professionalism. I am organized, adaptable, and comfortable working in fast-paced environments while maintaining accuracy and a positive customer experience. I look forward to contributing my customer service skills and dependable work ethic to a team where I can continue learning and growing.
Teleperformance Philippines, contract
Jun 2025 to Dec 2025
• Provided inbound voice support to healthcare members regarding billing, account enrollment, and general account inquiries. • Explained account information and applicable processes clearly and professionally. • Managed customer concerns while maintaining accurate communication and organized case handling. • Worked in a fast-paced customer-support environment requiring attention to detail and confidentiality.
iQor Philippines, full_time
May 2024 to Apr 2025
• Provided non-voice customer support for account, order, refund, billing, and delivery-related concerns. • Reviewed customer information and assisted with order tracking and account inquiries. • Guided customers through appropriate troubleshooting steps when required. • Maintained clear, professional, and customer-focused written communication.
VXI Global Solutions, full_time
Apr 2022 to Feb 2024
• Delivered customer and technical support through chat, email, phone, and hybrid support channels. • Troubleshot issues involving Xbox consoles, games, Microsoft accounts, and PC gaming. • Guided customers through structured troubleshooting procedures and account-related resolutions. • Communicated technical instructions clearly to customers with different levels of technical knowledge. • Managed multiple concerns while maintaining organized case documentation.
iQor Philippines, full_time
Mar 2021 to Feb 2022
• Provided inbound voice support for customer service and sales inquiries. • Assisted customers with product questions, order tracking, refunds, and account concerns. • Processed customer requests accurately while maintaining professional phone communication. • Supported sales-related interactions and helped customers identify appropriate next steps.