Virtual Assistant | Customer Support Administrative Skills
Metro Manila
I am a detail-oriented and reliable professional with over 3 years of experience in customer service, account management, and operational support. My background has helped me develop strong communication, organization, problem-solving, and multitasking skills that I can bring to a Virtual Assistant role. I have experience handling customer inquiries, managing account records and documentation through Salesforce, processing payments and account adjustments, resolving escalated concerns, and coordinating with customers and third-party providers. I am also familiar with Microsoft Excel, Outlook, and Teams. As I transition into virtual assistance, I am eager to help clients with administrative tasks, data entry, email management, customer support, recordkeeping, and day-to-day business operations. I am adaptable, willing to learn new tools, and committed to completing tasks accurately and efficiently. What sets me apart is my customer-focused mindset, attention to detail, and ability to handle responsibilities professionally, even in fast-paced environments. I value clear communication, confidentiality, and building positive working relationships. My goal is to provide dependable support that helps clients save time and focus on growing their businesses.
Concentrix, full_time
Nov 2024 to Jun 2026
Managed customer accounts, handled inquiries, and provided support through phone and chat channels. Processed payments, account adjustments, and service-related requests in accordance with company policies. Maintained accurate customer records, case notes, and account updates using Salesforce. Coordinated with retailers and third-party providers to follow up on customer concerns and resolve account issues. Handled escalations involving cancellations, returns, and product-related concerns. Communicated professionally with customers and business partners through email, Microsoft Outlook, and Microsoft Teams. Followed established procedures and maintained attention to detail when handling sensitive account information.
VXI, full_time
Oct 2022 to Jun 2024
Assisted customers with inquiries, account-related concerns, and service requests. Provided clear and professional communication while working toward customer satisfaction. Documented customer interactions and maintained accurate account information using company systems. Researched customer concerns and followed established procedures to provide appropriate solutions. Managed multiple tasks while meeting productivity, quality, and customer service expectations. Developed strong problem-solving, time management, and communication skills in a fast-paced environment.