Dynamic and Versatile Virtual Specialist
Cebu
I’m a versatile and dynamic specialist with experience in administrative support, content creation, customer communication, and digital organization. I help clients stay productive by handling day-to-day tasks efficiently, managing workflows, and providing reliable remote support. I’m adaptable, detail-oriented, and comfortable working on different types of projects depending on the client’s needs. My goal is to make work easier for clients by delivering quality results and dependable support. When you work with me, we both have the same goal: Maximize your ROI, increase your revenues and profitable returns, and stand out from your competitors. Highlights of my experience include… Executive Virtual Assistant Facebook Ads Media Buyer Social Media Management Technical and Customer Support Phone, Email, and Live Chat Support Appointment Setting Lead Generation Email Marketing General Administrative Tasks Transaction Coordinator (Real Estate) Customer Relations Management (CRM) Project Management AI Automation and Workflows Strategic Planning
CKExperts & PAMS Global Solutions, full_time
Mar 2023 to Dec 2025
Helps clients review credit reports, organize disputes, and track progress throughout the credit repair process while providing reliable virtual support Handles dispute tracking, document organization, and follow-ups for inaccurate or negative credit report items in a professional and organized manner Supports clients with administrative tasks, account monitoring, and communication to help keep the credit restoration process smooth and organized Provides remote assistance to clients by helping manage credit-related tasks, client communication, and basic credit improvement guidance Onboard agents into real estate database systems Social Media Management and Marketing Administrative or executive workaround
Eastbay Virtual Services, LLC, freelance
Nov 2021 to Nov 2022
Inbox Management Email Management Optimize client’s time and priorities to help reach ambitious goals Take ownership and manage calendars and scheduling Research and develop plans for the client’s personal and professional growth Demonstrate initiative for the business Build rapport with client’s network and team and help manage these important relationships Drive internal and external communications, presentations, reports, and social media Social media management such as FB Ads, Instagram, social engagement, posting content, facilitate social media for the business and client Utilize tools and applications such as GoDaddy, Canva, Adobe After Effects, Adobe Photoshop and other Adobe programs, Facebook Business Manager, ActiveCampaign, CRM’s Coordinate team members, business resources, client goals and needs for business
Brivity VA, full_time
Oct 2020 to Oct 2021
Qualifying and nurturing leads by offering valuable insights and information Oversee all aspects of sellers transactions and buyer transactions from initial contact to executed purchase agreement and from executed purchase agreement to closing Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service listings Coordinate title/escrow, mortgage loan, and appraisal processes Input all client or necessary information into client database and transaction management system Input all listing information into MLS and marketing websites as needed Obtain all necessary signatures on listing agreement, disclosures, and other necessary documentation
The Equity Pros, LLC, full_time
Dec 2019 to Aug 2020
Outbound cold calls Inbound calls Lead screening and qualifications Follow-up thru calls, email and text Running property comparable using Manual comparable, Podio and Propstream Persuading and negotiating sellers for cash offer Send contract cash offer Skip Tracing Transaction coordinating management for buyer and seller contracts
MC Credit Solutions, LLC, full_time
Jan 2019 to Oct 2019
Works at Client Dispute Manager Software (CDM) Warm and cold calls Appointment setting for credit repair software walkthrough Screening of leads and qualifications Lead prospecting Chat and email support Provide web/video walkthrough of the credit repair software Utilize and use CRM tools and other applications like Zendesk, GoDaddy, Slack, Zoom, RingCentral Provide support and answer tickets
Micro Clean Restoration, LLC, full_time
Nov 2017 to Dec 2018
Virtual Executive Specialist Appointment Setter Create daily, weekly and monthly reports Chat and email support or follow up Handle billing and payment Manage email, calendar and tracker Outbound and Inbound calls Utilize and use CRM’s like Zoho and Mhelpdesk Create spread sheets and use MS Office
Advance Lead Generation System (ALGS), full_time
Jan 2017 to Oct 2017
Advance Lead Generation System (ALGS) Manage email, calendar and tracker Outbound calls to customers Prepare spreadsheets and MS office documents e.g. PowerPoints, Excel, Word Never incurred any absences Utilize and format with Google docs Generate leads and set appointments
Teleperformance Cebu, full_time
Jul 2013 to Nov 2016
Handle technical issues with cable, internet and phone by basic troubleshoot and remote access. Assisting employees in the operations Performed technical support to customers over phone or email and chat. Provide excellent customer service. Transition to Sales Department for months within that time frame (outbound, cold calling, B2B, B2C) Promoted as Subject Matter Expert (SME) and Supervisor Prepared weekly/daily documents and reports for presentation to management Billing service. Transact payments thru MasterCard/Visa, American Express. Check account ledger and billing statements