Jona J.

Customer Support, Troubleshooting, Insurance Expertise

Cebu

Overview

My greatest strength is my adaptability and calm under pressure, which I developed across diverse customer-facing roles. In telecom and insurance, I mastered handling intense, high-stakes client issues and explaining complex policies clearly. In my service crew and cashier roles, I proved I could maintain speed and accuracy during peak rush hours. I know how to connect with any customer, de-escalate tension, and keep operations moving smoothly.

Skills and Tools

• Customer Support
• Phone Support
• Email Support
• BPO Operations
• Call Center Operations
• Technical Support
• Chat Support
• Tier 1 Support
• Tier 2 Support
• Complaint Resolution
• Conflict Resolution

Work History

• Customer Service Representative

  Cognizant Philippines, full_time

  Oct 2025 to May 2026

  As an Insurance Customer Service Representative (CSR), your primary responsibility is to act as the bridge between the policyholders and the insurance company, ensuring clients understand their coverage and receive support during stressful times.

• Technical Service Representative

  QUALFON, full_time

  Sep 2024 to Feb 2025

  As a Technical Support Representative (TSR), your primary responsibility is to resolve customers' technical issues with products or services while maintaining high customer satisfaction.

• Service crew

  Mcdonalds, full_time

  Nov 2015 to Mar 2017

  to ensure customers have an excellent dining experience through fast, accurate, and friendly service.