VA | Customer Support, Disputes E-commerce Operations
Metro Manila, Valenzuela, Philippines
I’m a hands on experience in customer support, e-commerce operations, dispute management, and administrative work. I’ve handled high-volume cases, managed customer concerns, worked with PayPal disputes, and supported day-to-day operations in fast-paced environments. I’m someone who can jump in, figure things out, keep things moving, and take ownership of the work without needing to be micromanaged. I’m adaptable, quick to learn new tools and processes, and focused on getting things done right and on time. If you need someone who can make your workload lighter and keep your operations moving, I’m ready to help.
CommerceCore, full_time
Dec 2024 to Present
As a PayPal Dispute Analyst, I handle and resolve customer payment disputes by reviewing dispute cases, checking transaction and order details, communicating with customers when needed, processing refunds according to company policies, and making sure each case is properly documented and resolved within the required timeframe.