Customer Support Content Moderation Specialist
Batangas, Philippines
I bring a strong foundation in customer support and content moderation, with a focus on accuracy, empathy, and compliance with platform guidelines. I have experience handling customer inquiries through chat and email, resolving concerns efficiently while maintaining a professional and friendly tone. In content moderation, I am highly detail-oriented and committed to maintaining safe online environments by carefully reviewing user-generated content and ensuring adherence to community standards. I understand the importance of confidentiality, consistency, and sound judgment when making moderation decisions. What sets me apart is my reliability, fast learning ability, and strong work ethic. I adapt quickly to new tools, policies, and workflows, allowing me to deliver high-quality results with minimal supervision. I value clear communication and always aim to exceed expectations by providing dependable support that helps businesses protect their brand, improve customer satisfaction, and maintain trust with their users.
TaskUs, full_time
Jan 2025 to Mar 2026
Description: Reviewed and moderated user-generated content to ensure compliance with platform policies and safety standards. Key Contributions: • Moderated 30+ cases daily • Removed content that violated platform policies • Ensured user safety and community standards • Applied strong judgment and attention to detail
ResultsCx, full_time
Aug 2021 to Sep 2024
• Resolved customer concerns efficiently and accurately • Managed complex customer accounts • Delivered friendly and professional customer interactions • Met performance and quality metrics consistently