Director of Operations | Executive Assistant
Tarlac
I help founders and growing businesses create systems that allow teams to scale. Over the past several years I've worked across operations, executive support, customer success, project management, chargeback reduction, and process improvement. I've managed cross-functional teams, developed SOPs, improved operational efficiency, reduced chargebacks, implemented scalable workflows, and supported executives with day-to-day operations. My experience spans startups and growing businesses where I've worked closely with leadership to solve operational challenges, improve customer experience, and support business growth.
Lazy Cow Staffing, full_time
May 2021 to Aug 2025
Managed the executive's calendar, inbox, meetings, and day-to-day administrative tasks. Oversaw daily business operations and ensured priorities and projects stayed on track. Supported the executive with decision-making by organizing information and providing operational insights. Managed payroll processing for the company's employees, ensuring accurate and timely payments. Coordinated with team members, clients, and vendors to maintain smooth business operations. Monitored projects, followed up on action items, and ensured deadlines were met. Handled administrative and operational responsibilities so the executive could focus on revenue-generating activities and business growth.
Sitel Philippines, full_time
Oct 2016 to Dec 2020
Escalation Specialist: Handled complex and escalated customer concerns with professionalism. Resolved high-priority issues while maintaining customer satisfaction. Strong problem-solving, conflict resolution, and communication skills. Worked closely with cross-functional teams to resolve cases efficiently. Trainer: Delivered onboarding and product training for new hires. Coached team members on customer service best practices and company processes. Monitored performance and provided constructive feedback to improve quality. Developed training materials and supported continuous learning within the team.
Covergys Phils., full_time
May 2013 to Jun 2016
Customer Service Specialist: Assisted customers via phone, email, and chat. Resolved inquiries, complaints, and account issues. Maintained accurate customer records and ensured customer satisfaction. eBay Seller Support Specialist: Assisted eBay sellers with account, listing, and order-related concerns. Resolved issues involving payments, shipping, returns, and policy compliance. Provided guidance on eBay tools and best practices to help sellers succeed.
NCO Phils., full_time
Oct 2010 to Apr 2012
Customer Service Representative Assisted customers via phone. Resolved inquiries and account issues. Documented customer interactions and maintained accurate records. Activation Specialist Processed customer account activations and onboarding. Verified account information and resolved activation issues. Coordinated with internal teams to ensure timely service activation.