Social Media Manager | Content Strategy Community Engagement
Cavite
I’m a Social Media Manager with hands-on experience in content planning, social media strategy, content creation, community engagement, and performance reporting. I help businesses turn ideas into purposeful social media content designed to connect with their audience and support their marketing goals. My experience includes developing content calendars, creating graphics and short-form videos, writing captions and calls to action, scheduling content, and reviewing performance insights to understand what’s working and what can be improved. I work with tools including Canva, CapCut, Meta Business Suite, and Asana, and I’m continuing to expand my skills in social media SEO and multi-platform content strategy. Before moving into social media management, I worked in customer service, where I developed strong skills in communication, problem-solving, audience understanding, and relationship building. I’m also a musician and guitar instructor, experiences that have strengthened my creativity, storytelling, and ability to connect with different audiences. I’m currently seeking opportunities as a Social Media Manager, Social Media Specialist, or Content Specialist, where I can contribute my creativity, customer-focused mindset, and growing digital marketing experience while continuing to develop professionally. Let’s connect!
Freelance, freelance
Aug 2026 to Present
Managing social media projects for small businesses, combining content strategy, creative production, community-focused content, and performance analysis. • Develop content strategies and content calendars based on business goals and target audiences. • Create social media graphics, Reels, short-form videos, captions, hooks, and calls to action using Canva and CapCut. • Plan and manage content campaigns across Facebook and Instagram using Meta Business Suite. • Review social media insights and key performance metrics including reach, engagement, views, shares, and audience growth to identify opportunities for improvement. • Support community engagement by creating audience-focused content designed to encourage interaction and build stronger connections between brands and their customers. • Prepare performance reports and recommendations based on campaign results and content analytics. • Currently expanding my knowledge in social media SEO and multi-platform content strategy.
Accenture, full_time
Feb 2022 to Jul 2026
Customer Service Specialist – Key Responsibilities Provided professional and timely assistance to customers through various communication channels. Handled customer inquiries, concerns, and requests while ensuring accurate and satisfactory resolutions. Processed and maintained customer information and transactions in accordance with company policies and procedures. Investigated issues, coordinated with appropriate teams, and followed up to ensure proper resolution. Maintained accurate documentation and records while handling confidential customer information. Consistently delivered quality customer service while meeting productivity, accuracy, and performance targets.