Healthcare Virtual Assistant
Philippines
I excel in delivering top-notch customer service and training, backed by over 14 years of experience in roles ranging from technical support to product training. My background in the telecommunications and healthcare sectors has equipped me with a keen ability to quickly identify and resolve customer issues while fostering a positive experience. I specialize in creating effective training materials and strategies that empower teams to perform at their best. My collaborative approach ensures a seamless transition from training to real-world application. If you need an expert who understands the importance of quality service and can drive operational efficiency, I’m ready to help you achieve your goals. Let’s connect and discuss how I can support your project!
Concentrix, full_time
Sep 2020 to Feb 2026
During my tenure at Concentrix, I supported the Medicare Customer Service account and was promoted to Product-Specific Trainer after one year. In this role, I managed inquiries related to coverage, coordinated with providers, and verified authorization approvals. I consistently ensured compliance with HIPAA regulations, maintaining the highest standards of confidentiality and professionalism in every interaction.