CUSTOMER SUCCESS DIGITAL OPERATIONS PROFESSIONAL
Misamis Oriental
Tech-savvy remote professional with more than 20 years of experience across customer success, technical support, virtual assistance, training, CRM, and digital operations. Experienced in customer onboarding and support, workflow coordination, CRM management, content and social media support, troubleshooting, reporting, and AI-enabled processes. Brings a strong combination of customer-facing communication, technical problem-solving, process discipline, and digital-tool fluency. Known for taking ownership of complex tasks, learning new systems quickly, and turning unclear requirements into organized, actionable workflows.
McKenzie Freight Solutions, freelance
Jul 2026 to Present
• Coordinate supplier outreach, procurement activities, and communication with external vendors and logistics partners. • Support CRM and workflow development for a procurement operation serving independent retailers in the Bahamas. • Research suppliers, products, pricing, logistics requirements, and purchasing information to support sourcing activities. • Maintain organized communication, follow-up, and records across multiple external stakeholders. • Identify workflow gaps and support process improvements to make outreach, quoting, and account coordination more systematic.
RFLI Virtual Assistance Services, part_time
May 2026 to Present
• Deliver virtual assistant training covering administrative support, customer service, communication, CRM systems, social media management, productivity tools, and remote-work practices. • Develop learning materials, assess performance, and coach trainees on professional communication, workplace skills, and VA processes. • Guide aspiring VAs in resume development, interview preparation, and employment readiness.
Stealth Startup, freelance
Dec 2024 to Jul 2026
• Provided human-in-the-loop support for AI-assisted workflows, helping maintain operational efficiency and workflow quality. • Investigated issues and supported resolution within remote, technology-enabled processes.
AI with Ashok / Reclaim Self, full_time
Sep 2024 to Jul 2025
• Managed customer onboarding, support, and relationship management for clients using AI-powered business solutions and automation tools. • Coordinated website, chatbot, CRM, and workflow-automation deployments and troubleshooting. • Created landing-page assets and supported webinar launch activities, including promotion through Eventbrite and Facebook. • Supported social media, digital marketing, audience engagement, customer outreach, and retention activities. • Collaborated with technical and operational teams to resolve issues and support successful project delivery.
McKenzie Freight Solutions LLC, full_time
May 2024 to Sep 2024
• Coordinated with clients and drivers to support timely deliveries and effective account management. • Managed shipment tracking, scheduling, issue resolution, and customer records. • Performed prospecting, lead generation, cold calling, and CRM documentation to support business development.
Project Ostrich (Remotasks), freelance
Apr 2024 to Jun 2024
• Performed video annotation and detailed clip descriptions for AI model training.
MyOutDesk LLC, full_time
Nov 2023 to Feb 2024
• Managed operational reporting, website performance monitoring, and payroll-related data entry. • Maintained accurate records, validated data, and generated reports to support business operations. • Provided administrative support with strong attention to data accuracy, confidentiality, and process efficiency.
Concentrix, full_time
Jul 2005 to Sep 2023
• Led Training & Quality functions supporting the ramp-up of 2,500+ employees across multiple sites. • Managed training, QA, coaching, reporting, performance improvement, and stakeholder coordination. • Delivered technical support for hardware, software, networking, and connectivity issues. • Handled escalations and complex customer cases while contributing to process improvement and knowledge management. • Developed training interventions covering systems proficiency, troubleshooting, customer service, and operational processes.