Overview
Honed through 8 years of work experience across several industries and region. Worked my way up from Customer Service agent, to SME, TL, Escalations, and now Operations Assistant Manager
Skills and Tools
- Customer Support
- Chat Support
- Phone Support
- Email Support
- Ticket Management
- Complaint Resolution
- BPO Operations
- Tawk.to
- LiveChat
- Gorgias
- Intercom
- Zendesk
- Tier 2 Support
- Quality Assurance
- CSAT Surveys
- Knowledge Base Management
- FAQ Creation
- Customer Retention
- Customer Onboarding
- Escalation Management
- Call Center Operations
- Conflict Resolution
- Customer Success