Karl M.

Customer Care Associate

Iloilo

Overview

I can handle high volume of incoming calls and do outbound calls. My 2 years and 3 months of experience in a Healthcare BPO industry strengthen my knowledge and skills in assisting members with care and support.

Skills and Tools

• Benefits Verification
• Insurance Verification
• HIPAA Compliance
• Patient Scheduling
• Medical Scheduling
• Claims Processing

Work History

• Customer Care Representative

  Carelon Global Solutions, full_time

  Mar 2024 to Jul 2026

  Answer and resolve member’s inquiry about their plan benefit and coverage, eligibility, claim information and prior authorization status.