Medical Virtual Assistant | Appointment Setter | Social Media Manager
Metro Manila
Hi! I'm Joan, a reliable and detail-oriented Virtual Assistant and Customer Service Professional with 6 years of experience in customer-facing and BPO roles. I specialize in healthcare support, medical billing, patient account management, insurance verification, appointment setting, lead generation, and administrative assistance. My background includes working with healthcare and rehabilitation facilities, where I assisted patients, handled sensitive information, verified insurance benefits, followed up on accounts, and guided potential clients through the intake process. I also have experience in outbound sales, qualifying leads, handling objections, building customer relationships, and scheduling appointments. What sets me apart is my ability to combine empathy, professionalism, and a results-driven mindset. I'm comfortable communicating with different types of customers, handling challenging conversations, following established processes, and learning new tools and systems quickly. I take pride in being organized, adaptable, proactive, and committed to delivering quality work with minimal supervision. I'm always eager to learn, grow, and help businesses operate more efficiently while providing an excellent customer experience. If you're looking for someone dependable who can support your daily operations, build positive customer relationships, and contribute to your business goals, I'd love to work with you! Let's connect and see how I can help your business grow.
Luneru LLC, full_time
Apr 2026 to Oct 2026
Infinx Healthcare Inc., full_time
Feb 2025 to May 2026