Cold Caller | Appointment Setter | Lead Generation Customer Support
Zamboanga del Norte
I’m a dedicated and results-driven customer support and sales professional with BPO experience handling international voice accounts, customer concerns, billing inquiries, and technical support. I also have experience in cold calling, appointment setting, lead generation, and SaaS campaigns. I’m confident communicating with customers, building rapport, handling objections, and turning conversations into opportunities. I’m reliable, adaptable, detail-oriented, and comfortable working independently in a remote environment. My goal is to help businesses connect with the right prospects, provide excellent customer experiences, and contribute to their growth.
Qualfon, full_time
Sep 2018 to Mar 2020
Handled inbound voice calls from international telecommunications customers, providing assistance with account management, billing concerns, technical issues, and service inquiries. Resolved customer concerns efficiently through troubleshooting and clear communication while maintaining accurate account records and delivering a positive customer experience.