KC C.

CSR/ Escalation Support

Negros Occidental

Overview

Customer Service and Escalation Support professional with 10 years of experience in technical support, customer care, and team support roles. Proven ability to handle complex escalations, support new hires, and deliver high-quality customer experiences in fast-paced environments. Detail oriented, resourceful, and highly collaborative.

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Phone Support
• Quality Assurance
• Zendesk
• Call Center Operations
• Tier 1 Support
• Technical Support
• Help Desk
• Escalation Management

Work History

• Subject Matter Expert/ Escalation Support

  Concentrix, full_time

  Sep 2014 to Feb 2025

  Customer Service and Escalation Support professional with 10 years of experience in technical support, customer care, and team support roles. Proven ability to handle complex escalations, support new hires, and deliver high-quality customer experiences in fast-paced environments. Detail oriented, resourceful, and highly collaborative.