Administrative & Operations Virtual Assistant | Customer Support
Metro Manila
Hi! I'm a Virtual Assistant based in the Philippines who helps business owners manage daily tasks, keep information organized, and provide a better experience for their customers. My experience includes virtual assistance, customer communication, real estate support, online selling, and managing my own small business. These roles have helped me develop practical skills in organization, follow-ups, recordkeeping, and day-to-day business support. Here's how I can help your business: - Administrative Support: Data entry, spreadsheet updates, file organization, document handling, and routine administrative tasks. - Customer & Client Support: Responding to inquiries, communicating updates, and following up with customers or leads. - Research & Data Collection: Product research, gathering information, and maintaining organized records. - Business Operations Support: Tracking orders, updating product information, monitoring inventory, and helping keep daily tasks on track. - Social Media Assistance: Preparing content, creating Canva graphics, and supporting TikTok and Instagram activities. - Marketing Support: Assisting with marketing content, product research, and basic funnel-related tasks using tools I've worked with. Tools I have experience using: Google Workspace, Microsoft Office, Canva, ChatGPT, ClickFunnels, and ActiveCampaign. I'm also familiar with Zapier. I value clear communication, consistency, and accountability. I follow instructions carefully, pay attention to details, and welcome feedback so I can improve my work and meet your expectations. My goal is to build long-term working relationships with clients who need thoughtful, organized support and someone who takes their responsibilities seriously. If you need help keeping your business organized and your daily tasks moving, I'd be happy to discuss how I can support you.
The Beaded Muse, full_time
Dec 2025 to Aug 2026
Managed customer inquiries, orders, transactions, and day-to-day customer communication. Designed and sold customized keychains through online platforms and pop-up events in Manila. Managed product creation, pricing, inventory, and daily business operations. Managed Instagram and TikTok accounts to promote products, increase engagement, and build brand awareness. Developed and executed marketing strategies to increase product visibility, traffic, and revenue. Participated in bazaars and pop-up markets to increase customer reach and drive sales.
DLM Digital Projects, contract
Jun 2025 to Nov 2025
Created AI-driven marketing content to strengthen brand engagement and audience growth. Managed and optimized TikTok and Instagram accounts to improve visibility, consistency, and online presence. Researched and identified profitable dropshipping opportunities to support business revenue growth. Designed and improved sales funnels to support lead generation and conversion efforts. Implemented email marketing workflows to nurture leads and support customer retention. Provided administrative and digital marketing support across multiple business projects.
Moldex Realty Inc., full_time
Feb 2024 to Apr 2025
Generated leads through online marketing and social media. Communicated with prospective clients through phone, email, chat, and social media. Scheduled property viewings, appointments, and client meetings. Maintained CRM records and client documentation. Coordinated with clients throughout the sales process. Supported client communication and follow-up activities.
Trendystuffmanila, full_time
May 2017 to Nov 2024
Generated leads through online marketing and social media. Communicated with prospective clients through phone, email, chat, and social media. Scheduled property viewings, appointments, and client meetings. Maintained CRM records and client documentation. Coordinated with clients throughout the sales process. Supported client communication and follow-up activities.
Highlink International Trading Corporation, full_time
Sep 2015 to Jan 2017
Generated leads through online marketing and social media. Communicated with prospective clients through phone, email, chat, and social media. Scheduled property viewings, appointments, and client meetings. Maintained CRM records and client documentation. Coordinated with clients throughout the sales process. Supported client communication and follow-up activities.