Customer Operations Support | Data Entry & Order Processing Specialist
Pampanga
I am an IT graduate with seven years of experience in technical support, customer service, data entry, and operations, specializing in troubleshooting, logistics systems, CRM/ERP platforms, data management, and customer success. Throughout my career, I have accurately processed and maintained data, resolved complex technical and customer issues, trained new employees, and contributed to improving service processes. My combination of technical expertise, attention to detail, analytical thinking, and strong communication skills has earned me recognition as a Top KPI Agent and Service Awardee. I am excited to bring my experience, adaptability, and commitment to accuracy to a team where I can make a meaningful impact.
Teleperformance, full_time
Oct 2023 to Jul 2026
* Collaborated with team members to streamline communication processes, improving response times. * Trained new staff on customer service protocols and software systems, fostering a knowledgeable workforce. * Implemented feedback mechanisms for continuous improvement in service delivery standards. * Provided technical troubleshooting for software and hardware issues, enhancing customer satisfaction. * Analyzed customer feedback to improve service processes and product features. * Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and customer loyalty. * Managed up to 4 customer inquiries simultaneously through live chat while maintaining accuracy and professionalism. * Delivered exceptional customer support through multiple communication channels, ensuring high satisfaction levels. * Assisted customers with billing concerns, purchase inquiries, invoice requests, and other account-related questions. * Prepared and sent invoices to customers while ensuring billing and purchase information was accurate and up to date.
Teleperformance, full_time
Nov 2018 to Jun 2023
* Responded to customer inquiries regarding logistics issues, including shipment tracking, delivery scheduling, order discrepancies, and shipment-related concerns. * Assisted customers with ordering logistics supplies and supported end-to-end order processing. * Recorded and verified customer and order information, including names, addresses, account numbers, item numbers, prices, sales, and promotions. * Assisted with logistics management by processing shipment orders, coordinating delivery-related concerns, and answering customer queries. * Managed data integration between logistics systems and internal or external applications to support accurate and efficient operations. * Provided technical support for logistics software, including troubleshooting, bug-fixing, issue resolution, and user training. * Collaborated with logistics operations teams to identify and resolve technical issues that could impact daily workflows. * Responded to customers in a timely manner with clear and concise explanations, appropriate solutions, and next steps. * Documented customer inquiries, troubleshooting steps, and resolutions to maintain accurate records and support effective follow-up. * Documented customer interactions, technical issues, and resolutions accurately using CRM systems. *Collaborated with internal departments to ensure prompt issue resolution and a positive customer experience. * Maintained compliance with quality assurance standards and consistently met productivity and customer satisfaction targets.